It was crazy today.  I had just got back to work after lunch when we were all ushered into the hallway for shelter.  A tornadoe was touching down.  It was just suprising to see the damage that this tornadoe did. 

I totally understand that you call customer service to find out what is going on with your services.  With a cell phone company they give you two options to get a hold of a live person. One, by a short code with the cell phone itself, and the second, with the 1-800 number. 

The first option is great for questions pertaining to the bill, adding features, and upgrading to another device.

Oh, off topic, when calling for a billing issue, it is a great idea to actually have the bill with you.  If you do have the bill, it would be a good idea to maybe review it a couple of times before having a cow.  If you haven't read any of your bills for a few months, you might want to start, so you can understand what you have been paying for and if your usage is changing so you can proactively change your services, before you get hit with high usage charges.

Also, when you have just upgraded your services 60 days ago and then change your mind just because a better, cooler phone just came out, don't get all upset when you can not get the new phone at another discount.  You make yourself look like you don't value yourself, especially when you say you want to give yourself a birthday present and can afford the full pricing, but get all upset because you just upgraded and want the discount.

The second option should be used for technical issues, like dropped calls, can not connect to the internet, voicemail is not working.

Would you go to a mechanic and ask him to fix your engine, but tell him that while he is doing so you want to drive the car to the mall? NO! Then why call customer service on your cell phone when you have an issue with the cell phone?

I understand that there are a lot of people out there that only have a cell phone as a phone, but you could ask to use a freind's phone to call.

I just finished reading the second book of the twilight series, New Moon.  In this book, Bella is abandond by Edward, which makes her really depressed.  Charlie threatens to make her move back to her mother's house, so Bella tries to get her other friends back, but they are not falling for her all of a sudden turnaround.  Bella then turns toward a friend at the reservation, and that is when things get really dangerous and interesting.